Fast & Free Shipping

• We offer Fast & Free Shipping on all products within the contiguous United States (excludes Alaska, Hawaii, and U.S. territories).

• No hidden fees – what you see is what you pay.

SoverSky Shipping Info

1. Shipping Area

We offer free shipping to the contiguous United States (excludes Alaska, Hawaii, and U.S. territories). Please note that we cannot ship to some parts of New York due to extremely high shipping costs.

2. Delivery Time

We will ship your scooter by freight within 1-3 business days of your order placement from our California warehouse. The delivery time depends on your location but usually within 2-7 business days after collection from our warehouse.

eBike Current Shipping Process

Order Processing & Handling

• Processing time: Typically 1–3 business days.

• Once shipped, transit time is generally 1–7 business days.

⚠️ Note: Shipping times are estimates and not guaranteed. Delays may occur due to carrier or supply chain disruptions, but we will do everything possible to get your package to you as quickly as we can.

Order Confirmation

• After placing your order, you'll receive an Order Confirmation Email.

• This means:

  • Your order has been received.

  • Your payment has been pre-authorized.

• Fulfillment begins immediately after confirmation.

Order Shipment & Tracking

• Once your order ships, you will receive a tracking number via email within 24 hours of dispatch.

• If you haven't received tracking info within 5 business days of your order, please contact us at support@ebikecurrent.com.

At eBike Current, customer service is a top priority and we will always strive to meet your expectations.

• Authorized Dealer: eBike Current is an authorized dealer and distributor for all brands and products sold on our website. All products are covered by their respective manufacturer return/refund and warranty policies.

• Return Policy Timeframe: Most products have a return policy that ranges between 7 to 30 days, depending on the brand. Manufacturer return policies apply and must be read alongside the eBike Current Return Terms.

SoverSky Return Policy

• Cancellation After Shipment:

  • If the scooter has already been picked up by the truck and is in transit, full refunds are not available.

  • Due to the size and weight of the scooters, returns are extremely difficult and costly to manage.

• Standard Return Window:

  • SoverSky offers a 15-day return policy.

  • Returns must meet the following conditions:

    • Item must be in original condition (box unopened and unassembled).

    • A restocking fee of 10–30% may apply.

    • Customer is responsible for both original and return shipping costs.

• Return Process:

  • Contact eBike Current at support@ebikecurrent.com to obtain return authorization and shipping details before sending anything back.

  • Refunds will be issued once the returned item has been received and inspected.

Damages & Issues

• Inspect Your Order Upon Delivery: Contact us immediately if your item arrives damaged or defective, so we can evaluate and resolve the issue.

• Free Replacement Parts:

  • SoverSky will provide free replacement parts for shipping damage or missing/defective components.

  • Customers are responsible for installing the replacement parts.

• Note: Free replacements may not be issued for parts with cosmetic/surface damage only.

Incorrect Product Specs or Pictures

• Manufacturer Supplied Info: Product specifications and images are provided by manufacturers and may change over time.

• eBike Current and SoverSky are not responsible for original or return shipping costs if specs or photos differ slightly from the actual product.

• Please contact us in advance if you need to verify any specific feature or detail before placing your order.

eBike Current Return Terms

• We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

• To be eligible for return:

  • Item must be unused, in original packaging, and in the same condition as received.

• Start a return by emailing support@ebikecurrent.com with your order number.

• Items returned without prior authorization will not be accepted.

• No restocking fees charged by eBike Current. If the supplier charges a fee (0–30%), it will be passed on to you.

• A 5% admin/processing fee will be charged for personal reason returns.

• If the order has shipped:

  • Return shipping charges are the customer’s responsibility.

  • Original shipping costs are non-refundable.

• Refunds will be issued minus applicable fees and charges.

• Refunds will be credited to the original payment method.

• Please allow 5 business days for refunds after item is received and inspected.

Additional Return Information

• Customer must return items in new, resalable condition.

• Refunds are only processed after inspection of returned items.

• If return is damaged during transit, customer must file a claim with the carrier.

• Upon receiving the item, we will notify you by email regarding approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method.

Cancellations

• All cancelled orders incur a 5% cancellation fee (non-refundable card processing costs).

• If shipping hasn’t been arranged yet, this is the only fee you’ll pay.

• If shipping has already been arranged:

  • Standard return procedure applies.

  • You may be responsible for shipping + restocking fees (as charged by the supplier).

Shipping Times

• Orders are dispatched within 1–3 business days.

• Estimated delivery is 5–7 business days.

• Delays may occur due to reasons outside of eBike Current’s control.

• We appreciate your patience and understanding.

Exchange Agreement Acknowledgment

By purchasing from eBike Current, you agree that:

• I will inspect the package upon delivery and report any damage within 24 hours with photos.

• I am responsible for return shipping and new item shipping costs in the case of a refund/exchange.

• Products must be returned unopened and unused.

• If my order has left the warehouse, I cannot receive a full refund.

• If I return an order after it has shipped, I am responsible for return shipping and restocking fees (typically around 25%).

Damages

• Inspect your item(s) immediately upon arrival.

• Note any damage when signing for delivery.

• Report damage within 24 hours with:

  • Photos of damage, box, and SKU

  • Description of the damage

  • Send to support@ebikecurrent.com

• Damage must be reported within 24 hours for freight claims to be valid.

Warranty

• Warranties are manufacturer-specific.

• See individual product pages for details.

• Warranty does not cover damage on arrival reported after 30 days.

Return Shipping Liability

• Customer is responsible for all return shipping costs and re-consignment fees (due to error) unless stated otherwise on the product page.

Product Guarantee

• All products come with a guaranteed warranty policy ensuring:

  • You receive a fully functional product.

  • No extra costs on your end for warranty-covered issues.

  • See product pages for specific warranty info.

Chargebacks

• We are here to assist and resolve any issue.

• Our policies are designed to be fair and customer-focused.

• Filing a fraudulent chargeback is considered theft and may lead to criminal liability.

• Contact us first — we will always try to make it right.

Contact Information

• Email: support@ebikecurrent.com

• Phone: +1 (385) 233-9864

If you have any issues with your product, please contact us:

• Phone: +1 (385) 233 9864

• Email: support@ebikecurrent.com
  We’ll help you file a warranty claim with the manufacturer.

SoverSky Warranty Policy

• General Warranty Period: 12 months from the date of delivery.

• Covered Components (12 months):

  • Battery pack

  • Motor

  • Controller

• Consumable Parts: Covered for up to 3 months.

• Shipping Costs: Replacement parts are free within warranty, but customer is responsible for shipping.

Note: Please check and confirm package condition upon delivery and before signing for it.

What Is Covered

Under normal use, the following issues will be repaired or replaced if due to manufacturing or design faults:

• Motor faults

• Motherboard or computer controller faults

• Battery faults

• Adaptor faults

SoverSky will provide instructions for installing replacement parts.
Labor costs are not covered if customer is unable to perform installation themselves.

What Is Not Covered

Warranty does not apply in the following cases:

• Warranty period has expired.

• Product or parts have been opened, altered, or modified by anyone other than the manufacturer.

• Normal wear and tear (e.g., wheels, tires, battery degradation).

• Misuse or abuse:

  • Dropping

  • Collisions

  • Jumps or stunts

  • Heavy shaking or poor storage

• Rough riding or use in extreme conditions.

• Water damage (products are not waterproof).

• Overloading (beyond the designed weight limit).

• Cosmetic damage, such as scratches or scuffs.

Out-of-Warranty Support

Even if the issue isn’t covered by warranty or occurs outside the warranty period:

• We’ll help you get it fixed at the lowest reasonable cost.

• We offer spare parts at discounted prices.

• We provide free advice and diagnosis when possible.

What to Do

1. Contact support@ebikecurrent.com with a description of the problem.

2. Include photos or videos to help us diagnose the issue accurately.

3. You must ship the item to the repair center properly packaged to avoid shipping damage