Fast & Free Shipping

• We offer Fast & Free Shipping on all products within the contiguous United States (excludes Alaska, Hawaii, and U.S. territories).

• No hidden fees – what you see is what you pay.

Raldey Shipping Info

U.S. Express Shipping (Contiguous U.S. only. )

eBike Current Shipping Process

Order Processing & Handling

• Processing time: Typically 1–3 business days.

• Once shipped, transit time is generally 1–7 business days.

⚠️ Note: Shipping times are estimates and not guaranteed. Delays may occur due to carrier or supply chain disruptions, but we will do everything possible to get your package to you as quickly as we can.

Order Confirmation

• After placing your order, you'll receive an Order Confirmation Email.

• This means:

  • Your order has been received.

  • Your payment has been pre-authorized.

• Fulfillment begins immediately after confirmation.

Order Shipment & Tracking

• Once your order ships, you will receive a tracking number via email within 24 hours of dispatch.

• If you haven't received tracking info within 5 business days of your order, please contact us at support@ebikecurrent.com.

If you have any issues with your product, please contact us:

• Phone: +1 (385) 233 9864

• Email: support@ebikecurrent.com
  We’ll help you file a warranty claim with the manufacturer.

Raldey Warranty Policy

What to Do

1. Contact support@ebikecurrent.com with a description of the problem.

2. Include photos or videos to help us diagnose the issue accurately.

3. You must ship the item to the repair center properly packaged to avoid shipping damage

At eBike Current, customer service is a top priority and we will always strive to meet your expectations.

• Authorized Dealer: eBike Current is an authorized dealer and distributor for all brands and products sold on our website. All products are covered by their respective manufacturer return/refund and warranty policies.

• Return Policy Timeframe: Most products have a return policy that ranges between 7 to 30 days, depending on the brand. Manufacturer return policies apply and must be read alongside the eBike Current Return Terms.

Raldey Return Policy

We accept returns within 7 days of receipt. The electric skateboard must be unused and in new condition with all accessories in the original packaging. You will be responsible for paying for your own shipping costs for returning your item to our closest facility advised by our service team.

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If you are approved, your refund will be processed and a credit will be applied to your original method of payment.

eBike Current Return Terms

• We do not offer exchanges. If you’d like a different item you will need to return the initial order and place a new order.

• To be eligible for return:

  • Item must be unused, in original packaging, and in the same condition as received.

• Start a return by emailing support@ebikecurrent.com with your order number.

• Items returned without prior authorization will not be accepted.

• No restocking fees charged by eBike Current. If the supplier charges a fee (0–30%), it will be passed on to you.

• A 5% admin/processing fee will be charged for personal reason returns.

• If the order has shipped:

  • Return shipping charges are the customer’s responsibility.

  • Original shipping costs are non-refundable.

• Refunds will be issued minus applicable fees and charges.

• Refunds will be credited to the original payment method.

• Please allow 5 business days for refunds after item is received and inspected.

Additional Return Information

• Customer must return items in new, resalable condition.

• Refunds are only processed after inspection of returned items.

• If return is damaged during transit, customer must file a claim with the carrier.

• Upon receiving the item, we will notify you by email regarding approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method.

Cancellations

• All cancelled orders incur a 5% cancellation fee (non-refundable card processing costs).

• If shipping hasn’t been arranged yet, this is the only fee you’ll pay.

• If shipping has already been arranged:

  • Standard return procedure applies.

  • You may be responsible for shipping + restocking fees (as charged by the supplier).

Shipping Times

• Orders are dispatched within 1–3 business days.

• Estimated delivery is 5–7 business days.

• Delays may occur due to reasons outside of eBike Current’s control.

• We appreciate your patience and understanding.

Exchange Agreement Acknowledgment

By purchasing from eBike Current, you agree that:

• I will inspect the package upon delivery and report any damage within 24 hours with photos.

• I am responsible for return shipping and new item shipping costs in the case of a refund/exchange.

• Products must be returned unopened and unused.

• If my order has left the warehouse, I cannot receive a full refund.

• If I return an order after it has shipped, I am responsible for return shipping and restocking fees (typically around 25%).

Damages

• Inspect your item(s) immediately upon arrival.

• Note any damage when signing for delivery.

• Report damage within 24 hours with:

  • Photos of damage, box, and SKU

  • Description of the damage

  • Send to support@ebikecurrent.com

• Damage must be reported within 24 hours for freight claims to be valid.

Warranty

• Warranties are manufacturer-specific.

• See individual product pages for details.

• Warranty does not cover damage on arrival reported after 30 days.

Return Shipping Liability

• Customer is responsible for all return shipping costs and re-consignment fees (due to error) unless stated otherwise on the product page.

Product Guarantee

• All products come with a guaranteed warranty policy ensuring:

  • You receive a fully functional product.

  • No extra costs on your end for warranty-covered issues.

  • See product pages for specific warranty info.

Chargebacks

• We are here to assist and resolve any issue.

• Our policies are designed to be fair and customer-focused.

• Filing a fraudulent chargeback is considered theft and may lead to criminal liability.

• Contact us first — we will always try to make it right.

Contact Information

• Email: support@ebikecurrent.com

• Phone: +1 (385) 233-9864